If you're experiencing technical difficulties with one of the deposit options, here are a few suggestions:
- Try another available option and ensure that you only use a payment method registered in your name.
- If your deposit fails a few times, contact your payment provider/bank for assistance.
- Monitor the Deposit page for any alerts regarding issues or maintenance.
- Check the "Verify now" page in your "Account" section, as some documents may be required for verification.
- If you encounter the error message "White label error Page," we recommend clearing the cache and cookies of your browser and attempting the deposit again. Additionally, consider using a different browser than Google Chrome.
If you've tried the above and are you're still not able to make a deposit, please contact our Support team via Live Chat and make sure to provide the following:
- Which deposit method did you use?
- When did you make the deposit?
- Which was the amount of the deposit?
- Did you receive any error message during the deposit process and, if so, which one?
- Were the funds deducted from the account you made your deposit? If so, please provide a copy or screenshot of the transaction showing your full name and account number.